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01388 764037
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info@bustonmaughan.co.uk
Complaints Form
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Complaints Form
Name
Email
Preferred contact method
Email
Phone
Post
Postal address (optional)
Are you complaining on behalf of someone else? (if yes, please complete the section below)
Yes
No
Name of person you are complaining for
Your relationship to them
Do you have authority to act for them?
Yes
No
Not sure
Evidence of authority (if needed)
Written Consent
Other
What is your complaint about? (tick all that apply)
Access to information / Subject Access Request (SAR)
Sharing information with someone else
Keeping information secure (possible data breach)
Inaccurate information / request to correct information
Keeping information too long / deleting information
Using information unfairly or without a clear reason
CCTV / photos / video / biometric data
Other (please explain):
Other
Please describe what you think went wrong. Include dates, times, and names where you can.
When did this happen (date(s))?
Where did it happen (e.g. within our systems, visiting an event)?
Who was involved (names/roles if known)?
What personal information do you think is involved (if known)?
What have you done so far?
Have you already contacted Buston & Maughan Ltd about this?
Yes
No
If yes, please include who you contacted, how, when, and what response you received (if any).
What outcome would you like?
An explanation of what happened
Correction of my / who I’m acting on behalf of information ☐ Deletion of information (where appropriate)
Restriction on how information is used/shared
An apology
Changes to processes to prevent it happening again
Confirmation of what action has been taken
Other:
Details of the outcome you are seeking:
Supporting evidence (optional)
Send
